Customer Service Module

Vendor since: 2020 Vendor Products: 47

Description

Managing serial numbers; transactions with serialized parts; service contracts with contract renewal; managing a customer service center where service calls are received, including internal maintenance of the company; malfunction and repair reporting; scheduling technicians; managing the spare part warehouses assigned to each technician; monitoring service quality via customer questionnaires; a variety of service reports including analysis of malfunctions and their solutions.

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